No contact for broken handbrake.

Herb WilliamsHerb Williams Member
in Fanatec Other

I have sent 3 requests for solutions for my broken handbrake with no response.

I even ordered another handbrake that last I check was still processing. Was in stock when I ordered then the ship date changed and now has passed.

Is there any other way to contact to get these issues taken care of for US residents.

Thanks

Comments

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Herb,

    There are no unanswered messages for your account on the system.

    It sounds like your requests have not come through. Did you use the support ticket form through the 'My Products' section of your Fanatec account?

    [Fanatec Community Manager]

  • Herb WilliamsHerb Williams Member

    I did and I will try again if I can get the pages to load. I have only been able to get into the forums today.

  • Dominic BrennanDominic Brennan Member, Administrator

    If your support ticket submission is successful, you should see this page:

    support_request_received.png

    And you should immediately receive an automated email response.

  • Herb WilliamsHerb Williams Member

    Yes, I gotten that on all 3 times I submitted but never got an email.

    And now I can’t even get to the page to submit again.

  • Dominic BrennanDominic Brennan Member, Administrator

    I will send you a PM.

  • Herb WilliamsHerb Williams Member
    edited July 2020

    Thank you.

This discussion has been closed.