Unacceptable handling of cracked buttons caps Podium Button Module Endurance
Fanatec is really sliding down with their bad customer support. What a really bad company without service to help their customers. I have 2 BME's and both show cracked buttons since a few weeks. One still under warranty and the other not. But even out of warranty this should be something that should not break. It's clearly a design/production flaw. But no without any info they just send me a quotation and expect me to pay a whole 30 euro to buy new caps. It took also way to many mails to get something useful out of them and then they do not even handle it under warranty.
This is really unacceptable for a company that wants to show they deliver quality with their so called Podium line. But if even the button caps already break on their own showing how bad the quality is.
This was really the drop in the bucket. Time to sell and buy some better gear. Just be aware what you buy at Fanatec and hope you will get something fixed under warranty. But I would not gamble on it... such a shame.