Positive experience with customer support
Just wanted to post quickly as I have been hearing quite negative feedback about Fanatec support, and I’ve been very pleased with them this time around.
After experiencing issues with my brand new wheel (club sport RS, one rev light was not working), the response from support was very quick (next day), kind and efficient (send back to the Japan office, got a new one 3 days later). So very pleased (the gentleman I talked with, Alexander, was great!).
I thought some positive feedback once in a while can be nice :)