No refund via bank transfer as yet
I placed an order and I cancelled as I had ordered the wrong wheel.
I ask if the wheel could be swapped over and I was told to cancel and then re-order.
The cancellation date was 02/02/23 and although the status of my order said cancelled on the 2nd I still have not received any funds back into my bank.
I have spoken to customer support who said they would look into it and they asked for my bank details again.
They said I would hear from them via email but as yet nothing.
It is now 15 days and I am disgruntled that no one seems to know what has happened to the refund.
My bank checked international payments and nothing was there pending.
Is 15 days a reasonable amount of time or should I have had the refund by now?
Any help/advice is appreciated.