Product Failure...Customer Service/Tech Support please help!
First time customer, first time sim racing rig. I bought the GT DD Pro (8nm) and within an hour of use, the DD started to emit a smell of burning rubber/plastic, was extremely hot to the touch and suddenly shut down on its own. Since the shut down, the system does not turn on and is inoperable.
The equipment has clearly failed and does not work and needs to be replaced.
I reached out to fanatec to notify of the issue and have received a generic response with no path to addressing the product failure. Its been a week since I responded to fanatec's generic response and have not received any further correspondence from fanatec.
I truly want to back this product, but the lack of customer service/technical support is extremely concerning.
Any suggestions from the community on how to deal with this issue?