Shipping Problem (Stuck at Los Angeles CA International Distribution center for 20 days)

My item (CSL Pedals Load Cell Kit ordered on March 13) was shipped on March 24th 2022 (due for being BO), and since April 4th 2022 it seems to have stopped moving/updating the tracking info on USPS an seems to be stuck at Los Angeles CA International Distribution Center. I have contacted USPS but they said I need to contact Fanatec to solve this. Can someone from Fanatec help me ?

Tracking info as of today April 23rd :

April 4, 2022, 8:40 am

Processed Through Regional Facility

LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER 

Your item was processed through our LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER facility on April 4, 2022 at 8:40 am. The item is currently in transit to the destination.

April 3, 2022, 3:51 pm

Arrived at Regional Facility

LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER 

April 3, 2022, 3:45 pm

Departed USPS Facility

CARSON, CA 90747 

April 3, 2022, 3:44 pm

Arrived at USPS Facility

CARSON, CA 90747 

April 3, 2022, 2:29 pm

Accepted at USPS Regional Origin Facility

LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER 

March 28, 2022, 6:53 pm

Shipment Received, Package Acceptance Pending

LOS ANGELES, CA 90009 

March 28, 2022, 3:02 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

COMPTON, CA 90220 

Shipping Partner: GlobalPost

March 27, 2022, 4:36 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

LOS ANGELES, CA 90051 

Shipping Partner: GlobalPost

March 27, 2022, 6:10 am

Departed Shipping Partner Facility, USPS Awaiting Item

LOS ANGELES, CA 90051 

Shipping Partner: GlobalPost

March 26, 2022, 8:18 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

LOS ANGELES, CA 90001 

Shipping Partner: GlobalPost

March 26, 2022, 1:42 am

Arrived Shipping Partner Facility, USPS Awaiting Item

LOS ANGELES, CA 90052 

Shipping Partner: GlobalPost

March 25, 2022, 11:11 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

LOS ANGELES, CA 90052 

Shipping Partner: GlobalPost

March 25, 2022, 10:12 pm

Departed Shipping Partner Facility, USPS Awaiting Item

CITY OF INDUSTRY, CA 91715 

Shipping Partner: GlobalPost

March 25, 2022, 4:32 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

CITY OF INDUSTRY, CA 91715 

Shipping Partner: GlobalPost

March 25, 2022, 3:17 pm

Arrived Shipping Partner Facility, USPS Awaiting Item

LA MIRADA, CA 90638 

Shipping Partner: GlobalPost

March 24, 2022, 2:00 pm

Shipping Label Created, USPS Awaiting Item

LA MIRADA, CA 90638 

Comments

  • Resolved.

    Customer support sent me a replacement, will see if I receive it this time. Thank you.

  • THE EXACT SAME SHIT HAPPENING TO ME

    Sara at customer support keeps telling me to "Wait one more week"


    Who did you contact?? Please let me know the email or phone number. I ordered my DD pro bundle on APRIL 1st! STILL WAITING

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