DD2 - failure to detect wheel and fan runs at 100%
Jack Hsia
Member
Hello all, I need a bit of help. I installed the DD2 and was able to drive for a little over an hour. Took a 30 minute break and the DD2 now runs the fan at 100% all the time and is unable to detect the wheel (ClubSport Steering Wheel Porsche RSR). PC Driver: 346, Wheel Base Firmware 662. Our room is never warmer than 23C. Has anyone run into this issue before? I've disconnected and reconnected the wheel hoping that it was a connection issue - but nothing. Incredibly frustrating since the DD2 and wheel were only out of the box for an hour. Thanks!
Comments
You have to update the motor firmware. I would at least install 356 which has the DD Performance update as well as key fixes.
[Moderator]
Sorry if this is a dumb question. So I don't see a 356 driver.
I've also tried bootloader and installed the most recent available. Secondly, my application closes immediately when I attempt to click the "Update Wheel Base Motor Firmware" button. Is there another way to do this?
Thank you.
Newer drivers are on the forum in the beta drivers section https://forum.fanatec.com/categories/beta-drivers
Thank you! I was able to download and update the PC Driver to 356, however, this has not solved the wheel issue. The wheel is still not detected and if I try to hit the "Update Wheel Base Motor Firmware" button it automatically closes the window. I've searched the forum for an answer but nothing. Any suggestions on how I could update the Motor Firmware?
oh, I didnt notice the firmware said 0. This other ticket says they had to RMA: https://forum.fanatec.com/discussion/2717/dd1-cant-update-motor-firmware-past-0
Ah, that's unfortunate. I submitted a ticket yesterday - hopefully it's a quick turnaround! Only had a chance to use it for an hour...
Support Request Received 35305 CRM:000007156207
If the firmware says 0 you will have to contact the support team as you have done. You can try, as a last resort 365 to see if it resolves the issue https://forum.fanatec.com/discussion/1777/fanatec-beta-driver-v361-now-v365-for-csl-csw-and-podium-bases-all-wheels/p1
[Moderator]
Thank you. Tried it just now and no luck.
Yes unfortunately it is an RMA.