Order status: Clarification needed

Since last friday....

No answer to my emails...



  • Joseph GossenJoseph Gossen Member, Moderator

    Hi Dimitri,

    The clarification message just means your order is on hold awaiting the next step. You do not need to do anything. If needed, the sales team will contact you.

  • Thanks,

    but all my items are available, payment is ok (29/11/2019).

    If nobody answers me, I'll contact paypal for claim...

  • Joseph GossenJoseph Gossen Member, Moderator

    They will answer you. I'm sure your order is ok most likely Black Friday and the weekend is why they have not responded.

  • I have the same problem.

    a week after my order the status is still : Clarification needed.

    when do they fix this?

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