Podium Advanced Paddle Module - top right button doesn't register

Installed the paddles on my Formula V2 according to instructions, cannot get it to recognize the top right paddle button at all. I've tried 5 different driver sets, including 365 and updated all firmware. I even switched the connections on the APM inputs and sure enough, the same button is not recognized on the left now. Did I get a defective set?
Comments
Sounds like your unit is damaged, yes.
You should contact the support for a RMA.
I did, two days ago.
Is there any chance they'll send me a new unit for the right hand side only and then I can send the faulty one back? I really don't want to put the stock ones back on. Love spending $200 to replace the garbage stock units, waiting two weeks and now I can't use them properly for the foreseeable future.
Usually that’s not possible and I think both units have to be replaced, but you now need to wait for their answer next week.
That is honestly a bit enraging. I've spent over 2k on their stuff in the last few months.