Clubsport 2.5 problem
I posted this elsewhere, but maybe I should have placed it here to get an answer, so I'm duplicating it.
I've been using the Clubsport 2.5 wheelbase with peripherals for about 4 months, and it has performed flawlessly...until now. In the middle of playing F1 2017 a little window popped up and said a controller was disconnected. The start button on the wheelbase turned green and a small white light at the bottom of the wheel illuminated. The driver is no longer recognized in Device Manager (windows 10 PC) and in the 'game controllers' window it says 'controller.....status' and nothing else. I've changed the USB port, checked all connections, reinstalled the driver using the 'repair' option, restarted the PC 3x and the problem remains. I filled out a trouble ticket on the Fanatec website and am waiting for a response. I called the LA number +1 (866) 292-6226 and the robot said: Technical support is unavailable. Customer service is unavailable, and the mailbox is full so you can't leave a message. You can call England and talk to someone between (I get a one hour window) if you want to spend a fortune in phone charges. That person will probably be unavailable also because the loo was out of toilet paper and he had to run to the store. Oh, and thank you for contacting Fanatec. I am very upset. What kind of company is this? How does one talk to a person to correct this problem? I spent $1300 bucks on this package (which works very well...when it works) and this is the treatment I receive? I would be very grateful for any suggestions from anyone, company lawyers excepted.