DD1 OLED Dead on Arrival

Saurabh SinghSaurabh Singh Member
in Wheel Bases (and Racing Wheels)

Hi,


How do I get support for my DD1? The OLED doesn't turn on and never has! As per the manual it says DD1 damaged. I've updated to most recent firmware included in v352 beta.

I've checked the wheel and seems to be working. I can use Tuning Menu, Segment Display Test and FFB test work.

Any suggestions?

Thanks

S

Comments

  • Maurice BöschenMaurice Böschen Member

    Contact the support.

  • Saurabh SinghSaurabh Singh Member

    Hi Maurice,

    Am I missing something here or the only available support option is the web form or phone number which is manned 2-4 pm german time?

    I've sent a support request but no reply yet!

    Thank

    S

  • Maurice BöschenMaurice Böschen Member

    You don't miss anything, those are the only options to get support.

    As support is busy it might take some days until you get an answer.

  • Saurabh SinghSaurabh Singh Member

    All resolved by excellent and very helpful customer service!

  • james braidjames braid Member

    hi saurabh, ive had my dd1 a week and today the screen has gone blank. is there a fix or did they replace?

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