Failed DD2 - Any advice?
Hey,
Hoping someone may have some advice for me.
Received my DD2 on thursday, intsalled 352 driver / firmware. Everything working fine thursday and friday. Tried using it on saturday and my rim isnt showing in Fanalabs or the Wheel properties.
Tried 2 different rims, neither show up or show any signs of getting power.
Rotating rims when connected, the base feels EXTREMELY notchy.
I have tried dropping firmware versions all the way down to 346. Still nothing.
The fans are currently running at 100%, i am also completely unable to upgrade or downgrade the motor firmware. Whenever i try to do so the application just closes. I have tried this from 2 windows 10 machines.
On some driver versions i see the motor FW is version 30, on others it shows as just 0.
I have opened a support case but id really like to get this unit working rather than having to RMA a £1500 device within 3 days of having it.
Cheers!
Comments
When you installed driver 352, did you also update the motor firmware to version 38? FW 30 is from driver 346 and previous.
Please keep in mind, that after a new motor firmware installation you need to run the motor calibration without a rim attached, this will solve your notchy feeling.
If you updated your base firmware you need to update the motor firmware right after that. Try different usb ports if the base is not detected by your pc.
Thanks for your reply!
I did update the motor fw when i updated to 352. I also ran the calibration.
I have tried multiple USB ports and multiple windows machines.
When i try to run motorfirmware update software directly (without going through the wheel properties software) all i get is this:
"Error: Connect device failed(Error: UartPeripheral() cannot open PC UART port(), speed(19200 Hz).)."
The fact the PC UART PORT() is blank - no COMx it suggests its not even picking up the motor.
So far, the USB recognition problem has been solved by reinstalling Windows.
😶
I also had a similar problem. We recommend reinstalling Windows.
Thanks for the reply but honestly, im not convinved with that. I have tried this on 2 windows machines so i dont believe it to be computer specific.
To add some more info to this, i have taken some video's and pictures of whats going on in readyness for support getting back to me:
I'v dropped the f/w down to what is availabe in drive 335:
Motor FW updater failing: NOTE: no COM port showing
Videos:
Try to update motor firmware - app just closes:
Nothing happens when trying to run motor calibration:
When rotating the wheel, the slider in properties shows no rotation:
For anyone wondering in the future...this is getting RMA'd.
Sucks seeing this become a fairly common issue...
Agree'd. My RMA took just over a week i think. New unit is currently working fine.
I'm getting the same error when I try to update the motor firmware of my CSL Elite. Tried different Windows machines and no luck. Very frustrated!
have u solve this problem?