Support ticket (replacing parts) . Is this ok?

edited September 2020 in Forum / Site Feedback


I've raised a ticket issue for replacing parts, after I've filled all the requested fields and uploaded a pic too, web site showed the message everything was ok. But I've received this mail from Fanatec Support.. Totally empty and without a subject... Is that normal?


  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Massimo,

    I've sent you a PM.

    [Fanatec Community Manager]

  • Hey,

    I had similar issue as Massimo. I filed a support ticket past sunday 18th of October and all I received is empty mail from no reply address. No subject or text..

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