CSL Elite dropouts | Firmwareflash failed, now only fan on startup
Hello there,
yesterday i started Project CARS 2 and after a couple of meters the wheel had some dropouts for about 3 or 4 seconds. After that the wheel working fine for about 2 seconds before the next dropoutis here (the problem occurs also on the property wheel page).
Since i checked every cable (USB + Power), tried other USB-Ports i wanted to check if there ist e newer firmware available. The property page telled me, that i already got the newest firmware - i installed it anyway in case the last time something went wrong.
The flash was successfully erased - but no new firmware was installed because of an error ("No response from the device. Operation failed").
I tried to start the base completely new (power-off). But when i try to start the wheel, the fan hits 100% when i hit the power-button. When i release the button, the fan gets off. Thats it.
The PC does not recognize the wheel anymore so i can not start another try to install a new firmware.
Does anybody had the same problem maybe with a solution or an approach ?
Ticket at Fanatec is already created, waiting for a response. I tried it here if there is sth. that i can do (and maybe for some other guys with the same problem)...
Comments
Greetings. Please see my messages. I created a theme quite recently, it is called No Power Csw2.5. It seems to me that we have the same problem. Only my base is straight out of the box (
Hey,
yeah it seems like we have the same problem. If its an wheelbase related issue i would write the answer of the support in here, othterwise i would use your thread so we dont have to write it down two times :)
Yes. It's sad. Just what to do now? , it seems that this problem cannot be solved without sending it for repair (!
Yep, that's what i'm expecting.
Sent my video yesterday to the support and prepare myself for not being able to drive at first.
Can you tell me how you sent it? Through your personal account, through my products? I fill out an application and at the very end I do not have a confirmation button ((? Or everything is automatically saved there. If there are screenshots of the screen, I will be grateful. Thanks
I've created a support ticket (Account -> My Products -> Select the Wheelbase -> Support). The ticket was created without the video.
One day after the support answered per mail and requested a video. So i sent the video via e-mail (just answered the first contant).
Small note: First i used Chrome with some add-ons and PiHole for creating a ticket - always got an error i had to fill out the subject and the message. So if the support ticket can not be created try to disable some add-ons (e.g. ad-blocker) or use another browser.
Thank you. Need to try. If it's not difficult, write down here what will happen next)
I now make an application through the site, and this is what I have at the end of the page, when filling in all the data. Did you also have or did you have any other buttons? I'm trying from the third PC
Just click on "New Support Request" and then a success message should come up :)
😂 Are you serious? How is that. I'll try it now
Not at all. I still do not have any confirmation (What should be written in the object? I have not already written anything, it still requires filling in the object line and the text of the message
Try to disable add-ons or use another browser ( i am not proud of it, but internet explorer worked...)
Yes. Old and forgotten by many Internet Explorer with disabled Windows protection has done its job. Thank you for your advice👍 we will wait for a response from the customer service.