PLEASE SOMEONE HELP ME

I made the leap and orderd my first FANATEC..I have the clubsport V2.5 forza bundle for xbox one.I installed firmware for first time and it say up to date now but in fanalab under the vibration menu it says vibration not supported plus play any game theres 0 vibration but when I test with the properties page everything works..In game the whhel does work but doesnt feel rght at all.plus how do i get in touch with FANATEC tech. support ?

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