CSL DD not working when delivered

Chris ChaddertonChris Chadderton Member
edited August 2021 in Wheel Bases (and Racing Wheels)

Hi,

My CSL DD does nothing when i turn it on, no light flash nothing.

The steering Column turns a little bit but thats it.

Please help fanatec this is really bad that the product is dead on arrival!

Chris

Comments

  • Nordin WillemsNordin Willems Member
    edited August 2021

    Might sound dumb but make sure all connections are plugged in snugly, also try to not use any extension cables or usb docks

  • David ChiengDavid Chieng Member

    try a different USB port too. should have more in the back i/o panel too

  • Chris ChaddertonChris Chadderton Member

    done all that and on a different pc.

  • Bruce HopkinsBruce Hopkins Member

    The wheel does not turn much when turned on. Nothing like the CSL Elite.

  • Chris ChaddertonChris Chadderton Member

    no lights nothing. fanatec software doesnt detect it. cant change modes etc. its all packed up ready to go back when fanatec get in touch hopefully tomorrow!

    hopefully its just a reset job but some people have posted on readit about bricking the base. not sure as i didnt even get to the software but it could be that i guess.

  • Phillip McNallyPhillip McNally Member

    I have the exact same issue, will contact Fanatec tomorrow.

  • Kacper WiniarczykKacper Winiarczyk Member

    I have the same problem

  • John BinghamJohn Bingham Member

    I think I have the same problem as well.

  • ignacio m Benavidesignacio m Benavides Member

    same issue

  • Kacper WiniarczykKacper Winiarczyk Member

    Hey, anyone got any response from fanatec? I sent an email and it’s almost 2 week with no response.

  • Chris PrestonChris Preston Member

    Just got mine today and I have the same issue. Has support been of any use for anyone?

  • Owen SandlesOwen Sandles Member

    I had this same issue and support has helped me to resolve - after getting in touch with them I had to send it to their workshop to be inspected, once they'd confirmed the issue was with the CSL DD itself they sent me back my boost kit from the workshop and a new CSL DD.


    FWIW I'm based in the UK and didn't have to pay anything. DPD came to my house to pick it up

  • Jose Manuel Roldan MarinJose Manuel Roldan Marin Member

    Same problem here... I have contact support, they are going to pick up my CSL and go to workshop to check it :( Waiting two months the new CSL DD and this happens...

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