CSL DD RMA: should I send back also the boost kit?

Federico FontanellaFederico Fontanella Member
in Wheel Bases (and Racing Wheels)

Hi, I've initiated the RMA procedure for the CSL DD base (issue with the motor firmware not updating). Since I had bad experiences in the past with other products and companies (Valve Index Knuckles) where I did not receive back the usb power cables, I want to make sure that when they say to "... include all items that were in the product package, ...", this includes also the boost kit.

I already asked this question to them via email (I'm in the US), but as usual it takes ages to get answers back.

Thanks

Comments

  • David ChiengDavid Chieng Member

    Better to wait for them to confirm.

    I would normally not send the power unit back as it is in a separate box isn't it?

  • Federico FontanellaFederico Fontanella Member

    Yeah, I got an answer from them and they told me to keep the boost kit.

  • Virgil RuffVirgil Ruff Member

    I was having the same issue of the motor firmware not updating. I remedied the situation by loading the Fanatec drivers on a laptop computer. I plugged the CSL DD into the laptop and it updated immediately. If you have a second computer, you should try that before RMA.

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