DD1 Mechanical problem
Hi,
Received delivery yesterday and completed set up, firmware updates and calibration. Immediately upon use a problem became apparent, so went through uninstallation, reinstallation several times, checking and rechecking all connections and mounting of equipment.
The issue is with the steering wheel being sharply turned 90 degrees by the DD1, (on screen the car wheels go full lock) but this happens randomly unrelated to any possible car physics, on slow corners at low speeds, on straights at moderate speeds or higher speeds. Even with torque unplugged and with all settings on low, the reaction of the wheel is fast and unpredictable. After the wheel snaps out of my hands, the only way to straighten up the car is to continue the rotation of the steering wheel the complete 360 degrees, which sometimes means the steering wheel turns 1480 to 2960 degrees from its calibrated position at the beginning of the race.
Upon searching the internet for this issue I did discover the exact problem has already occurred to at least one other customer. Have included a video of it happening to me.
Thanks
Comments
Hi Tomas,
Can you provide a few more details. Which Driver/Firmware package? Is this only happening in F1 or other games as well?
ive only tried f1 2021 ps4 my brother did it for me i will get information from him thanks
firmware he said was 411
Please try updating to the latest driver/firmware package 415 below and see if it corrects the issue.
https://forum.fanatec.com/discussion/23824/fanatec-driver-415-for-csl-csw-and-podium-wb-all-wheels#latest
ok will try thankyou for your help
hi joseph i downloaded 415 its appeared initially to fix the problem but it still does it 1 time per lap on exact same corner everytime tried various tracks it appears always happen same spot each lap on slowest left hand corner i can feel it same spot everylap
hi joseph its happening now on any left hand corner where i need to turn wheel past 100 degrees left
and even if car is stationary i can feel a click att the 100 degree point of left turn
now i tried again its happening same as brfore many times per lap
i just wanna race
Hi Tomas, it could be a sensor or similar hardware issue. I recommend that you stop using the product and contact support so that we can address this immediately. You can contact them by creating a Support Ticket via the My Products section of your Fanatec account, or you can try the Live Chat feature, open Monday to Friday, 8 to 11 a.m. and 1 to 4 p.m. (CEST). Live Chat is active whenever you see the headset icon on the site:
[Fanatec Community Manager]
ok will do thankyou
hi dominic i filled out a support ticket maybe more then two maybe three weeks ago now and havnt heard anything i dont know what to do next i just want my wheel fixed what should i do maybe return it so it can be looked at
thankyou tom mount