2020 F1 V2 wheel not recognized on PS4 start up?

hi there

wondering if anyone can help me. I have just bought a 2020 f1 v2 wheel for my CSL wheel base. I have done all the updates for the base and wheel, but when I turn my ps4 on, and the wheel does the start up calibration, there is a fanatec logo illuminated in the small dash screen but no LEDs light up and when it finishes, you should be able to press one of the lower buttons so it allows you to enter your profile on the ps4 but this does not happen? I have to detach the wheel and then reattach for the buttons to then work and let me onto my profile? does this wheel have to be taken off the base and re attached each time you want to play? as my old Esports F1 wheel was left on the base and worked perfectly every time, there was no need to remove the wheel for it to be recognized?


can anyone help me?

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