CSL DD support (Supplied Serial Number but getting article not found error)
Anthony Poon
Member
Trying to get support for my CSL DD while it is still in warranty, the wheel while in game play never stays centred even after calibration, It stays centred for only a few seconds. This happens also in the PC Fanatec Control Panel, after calibration and a couple of turns. It progressively gets worst and worst to a point your steering wheel is off by over 90 degrees or more. I am running the latest firmware 1.1.7.6 (wheel base), 1.0.2.2 (motor), 1 (steering wheel). I have also noticed the steering wheel indicator showing "CAL" from time to time.
Also tried opening a support ticket but wouldn't accept the serial number. I have supplied the S/N that is indicated at the bottom of the CSL DD. Can someone help? or have experienced similar issue to mine? Also, how to go back to previous firmwares? I have no idea.
Comments
Now nothing is responding in the Fanatec Control Panel, Calibration not working and also force feedback not working. If I tried Manual Firmware update for Motor, I get the following error:
This is the logs
After closing the error, Fanatec Firmware manager just hangs saying Please wait but unresponsive
Now my Wheel Base Motor is showing 0 for firmware
I have opened a support ticket as my warranty is coming up in 1.5 months
This post scares me... exact same thing, down to unable to enter my damn serial#.... what a pos