Product support request process

It seems as though there may be an issue with the support request process.

I submitted the entire form including uploads of pictures and videos from my account and After I submitted it

it gave me a message at the end saying "please Include a message And subject"

I do not want to Submit redundant forms.

Has anyone else had similar issues?


  • Did you get any reply from product support . I have an issue myself and wondered if you had any joy? Many thanks

  • Yes it turns out after emailing customer support that my original support ticket would never went through once I redid that and it went through the process has been flying along no issues

    I am currently very impressed with the support and the time frames.

  • Support is nonexistent.

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