wheelbase not recognised by Fanatec Control Panel


A few weeks ago I bought a DD2 steering wheel base, the first two weeks it worked great, then for maintenance reasons I deleted my computer, and when I installed the programs again, I realized that it doesn't recognize the steering wheel, pedals, or steering wheel base.

I already tried with more than one driver, but I still can't get to the firmware part to be able to update manually.

What I can do :(

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