Fanatec customer service sent RMA device back without solving the issue
I bought a new CSL DD - Clubsport Formula v2.5 and CSL Pedals recently and when I first tried it I realised that there was constant vibration was coming from wheelbase. It was like sand moving inside the wheelbase.
I asked for replacement and they asked the wheelbase and steering wheel for RMA.
It was in their warehouse for almost 3 weeks and when I got it back yesterday I saw that nothing was made! The problem is still there and they sent me the device without solving the issue.
I mean, I heard that Fanatec customer service is bad sometimes, but this is unacceptable.
I told them that this was a brand new device and I realised the issue in first time use, but still; they sent the defective device back to me.
They reply my emails in 2-3 days and its so hard and long to communicate with them. I am very regreftul that I bought a Fanatec device...