RMA 61856F

Michael Van OstenMichael Van Osten Member
in Wheel Bases (and Racing Wheels)

Hello. I sent my damaged csl dd in for repair but it could not be repaired. The service department offered to sell me one at a discounted rate but have not returned my emails since Monday. I’d like to purchase a discounted unit but no one has responded. This is the third week since I created my support ticket. I purchased the base last June.

fanatec support, please respond to my emails RMA 61856F

Thanks, Mike

Comments

  • Shawn SatterShawn Satter Member

    What issue were you having? My CSL DD keeps disconnecting mid game. It's been a nightmare working with customer support. It's been 1.5 weeks and they're still insisting on basic troubleshooting steps, all of which I stated I tried in my initial ticket.

  • Michael Van OstenMichael Van Osten Member

    Mine fell off my desk and isn’t repairable. Your experience so for sounds similar to mine. The first week they ask you for pics and update driver. Second week I sent it in. Now this week they offered to sell me one at a discount but haven’t responded.

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