So what does the BBB think of Fanatec USA?
So a few more days go by and the BF order I placed has been listed as Completely Shipped this past Sunday, no tracking number as of yet but sure that is to arrive 'soon'. Oh boy, that's exciting.
The In Progress status of 18 days and counting for my CS DD my patience and understanding are running thin to say the least.
I am not alone in asking for transparency, definition of shipping terms, lead times for change of status, basic updates as to how backorders are progressing and on and on. And being ignored as if accepting our money wasn't enough to warrant real answers.
I'm beginning to think this whole thing is a vast waste of my time. So I decided to see how Fanatec USA fared with the Better Business Bureau aka BBB. A solid 'C', check out the criteria the BBB has for determining ratings here.
If this forum is any indication I'd say they were generous in their grade. If Fanatec won't respond in a more professional manner I think it is time to ensure that organizations such as the BBB are aware. Consumer Advocate groups may be a viable next step for those that are fed up with the arrogant business practices exhibited by Fanatec.
Like the product, hate the way I'm being treated.