Black Friday Orders | Shipping Update
We are very pleased that you accepted our Black Friday offers so well. Thank you!
Now we'd like to give you an update regarding our turnaround times. Due to the extremely high order volume during our Black Friday event, turnaround times for order processing may take up to ten days, depending on your region.
Please note, the order status "Completely shipped" in your Fanatec account only signifies that your data was transferred to our warehouse - your tracking data will take longer to appear. We have also fixed the issue that the tracking information wasn't displayed on mobile view. However, please also check your tracking numbers on desktop or desktop view on smartphones. Finally: If your order included pre-order items, it will only ship once everything is in stock.
We'll keep you up to date on this topic here in the forum.
Your Fanatec Team