Account was deleted

First of all why do i have to contact fanatec by email, just to delete my account?

Anyway i contacted them to delete my account (bc i had 2) however i sent out an email on the account i had an order pending, 2 days later my account was deleted.. Now i have contacted them to recover it as i have an active order (which i paid for) and after almost 2 weeks still no reply on this BIG issue about my account.

Please activate my account I HAVE AN ORDER.

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