I received an answer for the red box 🟥 „in progress“ orders!
There was a random copy and paste reply, but I finally get some. Better than nothing, but it’s still ridiculous for what I have done to get a reply on this…
For nearby a week I have to contact all the social media accounts day per day and spam messages very often at the forum, to get a single answer who is so important for so much users, that I still can’t believe that there are no official informations shared with us about that.
So finally, to crush all the rumors about the cancellation for red boxed 🟥 „in progress“ orders, this is NOT a status before your order will be cancelled. This red square 🟥 says that your order is just on hold for a manual checkup by human if everything is alright with this order.
And if there is a mistake in it, Fanatec will send you an email with details and maybe a solution.
So stop posting comments that there will be cancelled! This is BS…
But what the bad news is at this point, that there email backlog is nearby a month and growing. So maybe they checked my order from the 24. Nov just anytime next year… then send a request to me, the I have to answer, then have to wait for another month for the reply and when THEN everything is alright, maybe, it goes to the warehouse which is another waiting time… you know what I mean. You can calculate nearby to springtime 2024 with a delivery… maybe…
But the order situation is bad too.
A lot of people placed orders way before BF and still waiting for shipping.
Articles they are ready to ship within 4-7 days at the moment you place the order still be „in progress“ since more than 2 weeks.
A little example of my own.
At 20. Nov 15:40 (3:40 pm MET UTC+1)
I ordered the limited edition F1 2023 wheel which was ready to ship within 4-7 business days.
At the next day the QR2 was changed from „available“ to „pre-order Jan 17“.
So please what?
I thought that the bundles are completely separated to ship out asap because the QR2 was already sold out at this moment but the F1 2023 bundle was ready to ship.
So now we all know that this was just a bait to order them. Now we have to wait for shipping till the QR2 is available again. What a mess. And no single information about this kind of problem! But a lot of preppie asked for an answer. Still…
So, since a few days the QR2 at my F1 2023 order has changed from available „Jan 17“ to „Dec 1“. It’s still the Dec 1 actually, but my order is still in progress since the pre-order status changed a few days ago. Nothing still happens yet. No „completely shipped“ which means that the order can be packed by the warehouse. No changed pre-order status for the QR2.
Aaaaand, surprisingly no single information about everything whats happening at the time.
The social media accounts still trying to catch more customers and answers everybody with a generic copy and paste reply to be „more patient“ and „get your infos at the Fanatec forum“.
What a comedy theater.
I’m pretty exhausted for receiving a single answer from any of their communication channels and I’m extremely disappointed about there way to handle there customers. They making so much bad decisions and looses a lot of customers.
There have to be just ONE other competitor which adds a console compatibility (PS + Xbox) and Fanatec is 100% safe out of business! ONE HUNDED PERCENT! But they didn’t see it. But there are some competitors who working on that. I i wish them all the best, because Fanatec honestly doesn't deserve to look so good these days. You can only recognize the true face when you have already ordered something and this isn’t actually worth the trouble you get from.
I hope to get my orders as soon as possible to get rid of all this headache and stomach ache.
And I wish that all of your orders are shipped asap too.