Order 1821649 from 23.11.2023 no life sign
Ordering status since end of november: Handover to warehouse
No tracking number is shown. No word from UPS either.
On the 12.01.2024 I wrote an email to Sales Support (Ticket FRM337830 CRM:000000700499764). No answer yet :(
Every single product from my order is at time of writing this post (03.02.2024) indicated as ready to ship in 4-7 days.
I feel concerned and more and more angry and frustrated.
I will update this post when there is news.
Comments
Hi,
Exactly the same issue as you describe, Order the 27/11/23 and still not received, no answer no matter tickets are made, just automatics reply, only ghosting. It's unbelievable !!!
Jean
Übergabe an Lager wurde als warte Status missbraucht.
Jetzt nicht mehr jetzt ist der warte.... Bestellung Wirt bearbeitet.
Still no word from fanatec or ups.
Waiting for my order since almost 3 months now. I have not received one single mail about delays or options to cancel my order etc.
Also still no answer to my request via contact form almost 5 weeks ago.
I will let you know when something changes.
Today I finally got an Email from Sales Order Management Team. It says that they "escalated" my issue to the warehouse for clarification 🤞
You got it now Thomas?
Hi Tim. Nothing happened since the Email. I'am still waiting for delivery or anything else to happen regarding this order. I will reply with any news.