CSL DD - can’t find serial number and need technical assistance
lory2753
Member
Hi everyone, I’m having problems with my csl dd’s ffb since months. I know I have to contact the technical support but it’s impossible for me to get the serial number: the wheelbase is mounted to the rig and I don’t have the 2 boxes anymore… I have the receipt of my order etc, so I think it’s possible to go back to the number. Hope someone can help me.
Comments
You need to detach the base and have a look at the underside where you can find the SN.
Will you send your entire cockpit to Fanatec
Thanks for the help, I’ll send it to you. Just email me your address
I know. And I’m sorry for creating a problem to a non-problem. Being a tough moment in family and having had problems already in the past, I don’t want to have an argument about a hobby. I read around that fanatec is able to find the SN in other ways. From order n. etc. At last I’ll obviously have to do it if I want a possible solution (it’s a software problem, not hardware)
You should be able to find it by signing into your account. The serial would be shown by going to orders then click view. It would be shown under current price. Another way is while in your account click my products. the 4th column is "Serial Number." I say should be there but you are dealing with Fanatec, consistent inconsistency. I have had 5 orders totaling 12 items. My most recent order, the DD Extreme that I received on the 18th doesn't show the serial. If its not there you will need to remove it from your rig as mentioned above. Good luck.
I have the same situation… QRs and the base don’t show the serial numbers. I’ll remove it and check it. Thanks man