Is there Fanatec service at all???

Artūrs Gotlībs

Hi!

My DD+ base stopped working 10 days ago and I opened a ticket. Still have no response to it.. Sad that it also happened in a tournament and it`s over for me now..

Also I read that after shipping to Fanatec it`s also weeks till response.. and weeks till fixed/new base are sent to owners. Is it ok service? Is it even legal not to response, repair things in time of warranty?

You can`t sell product if You can`t be responsible for Your clients..

And we spend a lot of hard earned cash to buy things...

Hope to get a solution soon.. (at least it does not take long to send out return shipping label for customer)

Or all your products are currently defective???

Anthony Davies

It looks like many of us are hitting the same bumps with shipping, and getting quick help from Fanatec is becoming a big deal. I had to open a ticket because my package got bounced back to the sender over some paperwork mix-up. I'm still waiting for any word back from them. However, UPS says the package made it to Fanatec's warehouse this morning.

In your case, I share your frustration over a DD+ base given out just ten days ago, with no response to your ticket. It's even more disheartening to hear it happened right in the middle of a tournament. 

We're all in the same boat here, so let's hope for a quick resolution!

Laszlo Szilagyi

Support is terrible.

My brand new McLaren GT3 does not work with Xbox. I opened a service ticket. They need two weeks to send the first mail what was "try the beta driver" I answered: the beta did not solve my problem. After that no answer. I bought it one moth ago but my ready2race set absolutely unusable. :( 480€ electronic garbage.