CS DD+ and assistance RMA.

Diego Morolli

Diego Morolli Member

July 1 in Wheel Bases (and Racing Wheels)

Hi everyone, can you help me understand how they manage the rma? I sent my defective DD+ and on Wednesday 26 June it was delivered to Fanatec. No email communication even in my account, today I see from the UPS app that they shipped an item. Is it a replacement product or do they send back the broken one? Thanks to makes me understand.

Comments

Maurice Böschen Member

July 1

Nobody other than the support can answer you this question.
Diego Morolli Member

July 1

https://forum.fanatec.com/discussion/comment/127758#Comment_127758
thanks Maurice
Diego Morolli Member

July 2 edited July 2

https://forum.fanatec.com/discussion/comment/127758#Comment_127758
the operation appeared on "my orders" with this code: CS DD PLUS PCBA (GT DD X) what does it mean? solved the coilwhine by changing a piece?
Maurice Böschen Member

July 2

Probably, yes.
Raymond Xu Member

July 3

Solve the coil whine by changing PCBA, very standard act.
Diego Morolli Member

July 3

DD+ returned from RMA, perfect base! zero coil whine.

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