Another RMA woe

Simon MaltbySimon Maltby Member
edited November 6 in General Discussion / News and Announcements

Despite the Corsair CEO's positive rhetoric it seems it's not got through to the Technical support process.

I arranged an RMA in Late August for a broken BMW M4 wheel. I was asked to ship it to the service center in the UK which I did and the tracking shows it received on the 3rd September 2024.

I have chased this by replying to the RMA email several times. Once early in October and again at the beginning of November... But no reply to either email.

I am assuming the guys in Germany don't know whats going on, but being ignored is not a good way to handle support.

The wheel in question is broken, not a Warranty claim, but a repair. I am waiting for the cost of repair not even the actual repair. Is over 2 months with no communication on a premium wheel product fair and reasonable? NO absolutely not.

Corsair - If you are reading this then you have a long way to go!


Just in case anyone from Fanatec or Corsair wants to look into this the RMA number is RMA/71682 F 

Comments

  • FANATEC CUSTOMER SUPPORTFANATEC CUSTOMER SUPPORT Member

    Dear Simon,

    We sincerely apologize for the prolonged wait and appreciate your valuable feedback.

    I have already communicated the matter to my colleagues, and you can expect to receive a response within the next few days.


    Thank you for your patience, and have a great day!


    Sincerely, 

    Your Fanatec Team

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