Unusable sim set up

I have a fanatec system dd pro wheelbase WRC wheel with pedals handbrake and shifter I bought this early last year . Straight away I had controller disconnect issues which it’s still doing I have emailed fanatec hundreds of times there last response was they have no record of me buying a sim system of them !!!! I am at my wits end I spent well over £1000 on this setup and will be lucky if I have been able to use it a couple of hours it keeps disconnecting I have tried every thing but it just keeps on happening I don’t know what to do if someone would buy it I would sell but who is going to buy something that doesn’t work just a piece of junk with no manufacturer help I honestly don’t know what to do

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