The 7th day (Today) i received this morning mails from Fanatec with usual questions about incident and other one with RMA. Now i have to pack all again and go to post office like last time.
Two times i got a new one so they doesn't repaired and explained anything. I think really this model of DD have problems with overheating, it doesn't have fans and 8nm is too much then i suppose. It have great possibility it break again a third time if they send me new one again. I supose they rather should refund me the DD or give me the possibility with little money added and what i paid already to get more high quality model. During this time losted i can't drive, i can't have fun. This is why i bought this then in the beginning.
I finally received my csl dd. Unlike you Cédric, it was mine who came back.
I put it back in driver 454... I play on Xbox series X. I played for a good hour without any problem... I was scared to death. I always smelled to make sure it didn't burn!
On ACC perfect. Forza, still these constant tremors... I'm very afraid that this is what caused the overheating the first time...
I have adjusted the settings at length to reduce these vibrations but it is still not perfect at all.
I quickly tried F1 2023. It looks pretty good. After an hour I stopped. Nothing to report! I'm praying... I'm crossing my fingers... Hopefully it holds!
Good to you if it works, i received mine yesterday and i didn't tried it yet. Did you reduced FFB too? I'm just asking me how long we could play before problems. 1 hours/2 hours maybe more i don't know.
It's a part of the problem yes. A lot of people have problems with lasts drivers. I was on 451 on both burned and it worked ok til it burn so i don't know. Anyway i will down FFB in AC and FH5 too so wait and see.
Comments
The 7th day (Today) i received this morning mails from Fanatec with usual questions about incident and other one with RMA. Now i have to pack all again and go to post office like last time.
Hi, quick update on my situation :
CSL DD burned too.
After several tries, I managed to get the return email from support on January 10.
January 17: Support response, we will send you a RMA. Without any additional questions.
January 18 : RMA in mailbox.
January 19 : My dead CSL DD has just been sent by post.
X fingers.... What I can say, even if I am disappointed with the equipment, is that the after-sales service is very understanding and helpful.
which driver did you have installed and which steering wheel were you using when it burned?
Hope all will ok this time to you.
@zeko,
I do not know anymore.
The last ones that I installed just after receiving the CSL, at the end of December.
The steering wheel is the Mc Laren for Xbox.
means problematic 455
I've found my last log. Confirm : 455.
-------------------------------------------------------------------
FANATEC Firmware Updater Wizard
Driver Version: 455
Call Date: 29/12/2023 13:54:31
-------------------------------------------------------------------
[START TRACE]
FWMNGR: FirmwareManager::DataFolderInitialize local folder checked...
FWMNGR: FanatecDevice::Enumerate
FWMNGR: FanatecDevice::DeviceInfoGet
FWMNGR: Device Product ID: 32
FWMNGR: Device Name: System.Char[]
FWMNGR: Device Type: 1
FWMNGR: Firmware Version Wheel Base: 1.1.11.3 Status:0
FWMNGR: Wheel Type: 17
FWMNGR: Base Type: 10
FWMNGR: Steering Wheel Type: 11
FWMNGR: Pedal Type: 2
FWMNGR: Shifter State: 2
FWMNGR: Firmware Version Rim: 47.0.0.0 Status:0
FWMNGR: Firmware Version Motor Major: 1.0.3.2 Status:0
FWMNGR: Firmware Version WQR: 6.0.1.1 Status:0
FWMNGR: IsAPMConnected: 0
FWMNGR: ModuleType: 0
FWMNGR: FirmwareVersionRimModule: 0.0.0.0 Status:0
FWMNGR: FanatecDevice::WheelBaseEnumerate bDeviceFound=True
FWMNGR: FanatecDevice::DeviceInfoGet
FWMNGR: Device Product ID: 32
FWMNGR: Device Name: System.Char[]
FWMNGR: Device Type: 1
FWMNGR: Firmware Version Wheel Base: 1.1.11.3 Status:0
FWMNGR: Wheel Type: 17
FWMNGR: Base Type: 10
FWMNGR: Steering Wheel Type: 11
FWMNGR: Pedal Type: 2
FWMNGR: Shifter State: 2
FWMNGR: Firmware Version Rim: 47.0.0.0 Status:0
FWMNGR: Firmware Version Motor Major: 1.0.3.2 Status:0
FWMNGR: Firmware Version WQR: 6.0.1.1 Status:0
FWMNGR: IsAPMConnected: 0
FWMNGR: ModuleType: 0
FWMNGR: FirmwareVersionRimModule: 0.0.0.0 Status:0
FWMNGR: FanatecDevice::PedalsEnumerate bDeviceFound=False
FWMNGR: FanatecDevice::DeviceInfoGet
FWMNGR: Device Product ID: 32
FWMNGR: Device Name: System.Char[]
FWMNGR: Device Type: 1
FWMNGR: Firmware Version Wheel Base: 1.1.11.3 Status:0
FWMNGR: Wheel Type: 17
FWMNGR: Base Type: 10
FWMNGR: Steering Wheel Type: 11
FWMNGR: Pedal Type: 2
FWMNGR: Shifter State: 2
FWMNGR: Firmware Version Rim: 47.0.0.0 Status:0
FWMNGR: Firmware Version Motor Major: 1.0.3.2 Status:0
FWMNGR: Firmware Version WQR: 6.0.1.1 Status:0
FWMNGR: IsAPMConnected: 0
FWMNGR: ModuleType: 0
FWMNGR: FirmwareVersionRimModule: 0.0.0.0 Status:0
@Cedric Bredard is this the second time you've got this issue?
Yes.
Have you tried to ask for justification for this?
Because if it happened 2 times it can happen a third time....
It means that in the repair they use the same bad components used during the first assembly.
This really scares me a lot.
Two times i got a new one so they doesn't repaired and explained anything. I think really this model of DD have problems with overheating, it doesn't have fans and 8nm is too much then i suppose. It have great possibility it break again a third time if they send me new one again. I supose they rather should refund me the DD or give me the possibility with little money added and what i paid already to get more high quality model. During this time losted i can't drive, i can't have fun. This is why i bought this then in the beginning.
5nm here, so i don't think is the boost your problem.
Let's cross the fingers
Update:
I finally received RMA and sent the DD back for repair.
I see from tracking that it was received, but I haven't received any confirmation email or update from fanatec.
How long will the repair take now that they have received it? Another month? :(
Last time it took 1 month between sending and return.
I received news from Fanatec today, the second DD i got is now repaired. Fanatec gave me tracking number so wait and see...
1 month :(
So for me will be like 1 month to get RMA ready and 1 month to have back the DD.
Not bad at all, i cannot really get how they can continue to survive like this.
This time it's faster, they says they repaired it i should get it tomorrow so less than 3 weeks.
I finally received my csl dd. Unlike you Cédric, it was mine who came back.
I put it back in driver 454... I play on Xbox series X. I played for a good hour without any problem... I was scared to death. I always smelled to make sure it didn't burn!
On ACC perfect. Forza, still these constant tremors... I'm very afraid that this is what caused the overheating the first time...
I have adjusted the settings at length to reduce these vibrations but it is still not perfect at all.
I quickly tried F1 2023. It looks pretty good. After an hour I stopped. Nothing to report! I'm praying... I'm crossing my fingers... Hopefully it holds!
Good to you if it works, i received mine yesterday and i didn't tried it yet. Did you reduced FFB too? I'm just asking me how long we could play before problems. 1 hours/2 hours maybe more i don't know.
Hi,
Yes, in Forza I reduced the FFB. In ACC I didn't touch anything.
I ask myself the same question... Last night I really wasn't calm. One hour, no plancha :)
It's Forza that worries me the most with these constant vibrations in the steering wheel...
So I lowered the driver to 454. I feel like the steering wheel menus are simpler. If so, the problem came from the driver?
It's a part of the problem yes. A lot of people have problems with lasts drivers. I was on 451 on both burned and it worked ok til it burn so i don't know. Anyway i will down FFB in AC and FH5 too so wait and see.
Tried almost 2 hours of driving, always working, as i said i reduced FFB on 5 nm, no smell, no hot currently.
Hello people, i have the same problem, mine just last less than 30min (csl DD 5nm on iracing)
it happens on the screen menu so i think its not because of FFB, its some construction problem. smell like burn plastic and cant conect anymore
Until now 1 week and i have no response from fanatec.
we wait so long to recieve the bundle and after that this happens, not good 🤨