Hello, I also have that sound and electricity in the cs dd, and I sent a ticket to fanatec yesterday but they have not responded to me yet, do they take a long time to respond?
Hello, I also have that sound and electricity in the cs dd, and I sent a ticket to fanatec yesterday but they have not responded to me yet, do they take a long time to respond?
Not at all, I just want to know how long it takes them to respond, nothing more than that, and if they send an email confirming the ticket. I'm sorry you misunderstood me, it wasn't my intention.
ok thanks, and one more question if you don't mind, when I have made the ticket to fanatec do they send a confirmation email? I ask why I haven't received anything, and thank you for responding and clarifying my doubts.
Comments
Click here => Support / FAQ
Click "TO SUPPORT" "Request technical support for a Fanatec product"
Click "SUPPORT" on the right of the product you need support with.
Complete the form and submit.
I just opened a ticket about this. My base has a kind of whistling noise that gets louder as I use it.
I have even noticed strange vibrations when this happens.
I am attaching an audio capture that I have made.
https://youtu.be/OLDaZ5gWei4?si=Zwh0Gmu67GL8Yel6
Hello, I also have that sound and electricity in the cs dd, and I sent a ticket to fanatec yesterday but they have not responded to me yet, do they take a long time to respond?
Hello, I also have that sound and electricity in the cs dd, and I sent a ticket to fanatec yesterday but they have not responded to me yet, do they take a long time to respond?
Ehm, lol.
You complain that you did not got an answer within 24 hours where others are waiting over a full MONTH for an answer?! Really?
Not at all, I just want to know how long it takes them to respond, nothing more than that, and if they send an email confirming the ticket. I'm sorry you misunderstood me, it wasn't my intention.
Ok ;)
Then the answer is... over one month atm.
ok thanks, and one more question if you don't mind, when I have made the ticket to fanatec do they send a confirmation email? I ask why I haven't received anything, and thank you for responding and clarifying my doubts.
Yes, you should have gotten a confirmation mail. If not, the ticket did not went through and you need to open another RMA ticket.
Ok ok thanks, I'll do it tomorrow
Thank you for telling me about the support email if it wasn't for you I wouldn't know now I just have to wait thank you